Refund & Exchange Policy
Shop with confidence. If you're not completely satisfied with your order, we're here to help with a simple and hassle-free refund & exchange process.
7-Day Refund & Exchange
We offer a 7-day Refund & Exchange Policy from the date of delivery.
Eligibility:
- Product must be unused and in its original packaging.
- Product should not be damaged or tampered with.
- Proof of purchase is required.
Exchange Policy
- Exchanges are available within 7 days of receiving your order.
- Exchange is allowed for damaged, defective, or incorrect items.
- If exchanging for a different product, any price difference will be adjusted.
- Exchange shipping charges may apply where applicable.
Refund Policy
- Refunds are only applicable for eligible cases approved by our support team.
- Once your request is verified, the refund will be processed to your original payment method (or bank account if applicable).
- Refunds are usually completed within 5–7 working days after approval.
How to Request?
Getting help is easy:
- Contact us via WhatsApp or Email.
- Share your Order Number and clear photos/videos of the product.
- Our team will review your request.
- Once approved, we'll guide you through the exchange or refund process.
📱 WhatsApp: +92 XXX XXXXXXX
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with supporting photos or videos. Our team will resolve your issue as quickly as possible.
Important Conditions
- Requests made after 7 days of delivery will not be accepted.
- Products showing signs of use, damage, or tampering are not eligible.
- Refunds or exchanges are subject to approval after inspection.
- Shipping charges are non-refundable unless the error is on our side.